Shipping & Delivery Information

The Charmily & Co product range is proudly made in Brisbane, Australia, to order. Each product is custom created according to your design specification and dispatched within 2-4* weeks.

A confirmation email will be sent to the email address used when placing your order, when your shipment has been dispatched. Occasionally we ship items separately, in this instance, you will not be charged any additional shipping cost.

Charmily & Co works closely with our Australia Post to deliver parcels within up to 10 working days.

Please see the Australia Post suggested delivery times below .

If you need your parcel quickly – or simply can’t contain your excitement – you can contact us to see if we are able to offer a “rush order” as an option for your selected products. Which speeds up your production time to 1 week and puts delivery time between 1-2^ business days from when the order is dispatched. Please note: “Rush orders” are subject to current orders and dependent on products your wishing to order, and it may not be available.

Shipping & Handling Costs

Shipping charges are a flat rate of $9.95.

Enjoy FREE SHIPPING on all orders over $150

Suggested Delivery Times

Our orders ship from Birkdale or Burpengary in Australia. The below tables are an indication of expected delivery times provided by the Australia Post website.

Within Queensland:

Delivery Address Estimated Delivery Time (Business Days)
Within the same or to an adjacent town 2 – 3 Days
To a metropolitan area 2 – 3 Days
To a rural/country location 3 – 4 Days

 

Interstate:

Delivery Address Estimated Delivery Time (Business Days)
To Sydney, Canberra or Adelaide 3 – 4 Days
To Melbourne or Hobart 4 – 5 Days
To Perth or Darwin 5 – 7 Days

For other interstate locations, ask at your local Post Office.

Please Note: The timetables are guidelines only and based on reasonable expectations and experience. For delivery times between specific points, please ask at your local Post Office as local conditions can affect normal standards.

Order Tracking

We track all parcels via Australia Post’s tracking system.

Please login to your Charmily & Co account or contact us to get your tracking information once you have received your Dispatch Confirmation Email.

PO Box Delivery

Yes, we will deliver to PO Boxes.

What happens if I’m not home when the order is delivered?

All orders are registered with the Australia Post tracking system and can not be left unattended at the premises.

Instead, your postie will leave a missed delivery notification with the details of where and when you can retrieve the parcel from the Post Office.

We suggest electing to have parcels sent to your – or a family member’s – workplace to guarantee that someone will be available to collect it.

^ Please Note: Express Post to WA or NT addresses can take up to 5 business days.

* Please Note: During sales, peak purchasing periods such as Christmas and Back To School months of January & February our dispatch times may be delayed due to the personalisation process and the volume of orders we receive.

Returns & Exchange Information

Change of Mind

Our range is proudly made-to-order and personalised to your preferences, so we are unable to offer a refund or exchange if you change your mind. If you have ordered a non-personalised product, you may be able to exchange by returning the product at your own cost. Please contact our Support Team to discuss options for non- personalised products to see if you are eligible for an exchange.

 

Incorrect Personalised Spelling

We cannot provide a refund or exchange where a typing error has occurred by the customer when ordered via our website. We often receive orders containing creative name variations, so spelling mistakes are not apparent to our printing team. For this reason, we ask you to confirm all spelling is correct before ordering on the check out page.

Please ensure all details are correct before completing your checkout. Our website is set up to automatically process your order as soon as it is placed, we cannot make any changes or cancel your order after it has been submitted.

Where you receive an incorrectly spelt product from us, and the error has been made on our behalf, we will either refund the product or reprint the product and post it to you free of charge. Please contact our Support Team if this occurs.

 

Faulty Products

You will be entitled to a refund or exchange under Australian Consumer Law if the product:

  • is not of acceptable quality;
  • is not fit for a particular purpose that is expressly stated; or
  • does not match the description.

You may be asked to return the product to us and/or send photos for inspection.

Where applicable, ensure you have read through our Application Instruction tab on our product pages to ensure you have taken the correct steps to use your product.

A product will not be deemed faulty if the perceived fault is due to general wear and tear or issues arising from abnormal use. Where you believe you have received a faulty product, please contact our Support Team as soon as possible to arrange a refund or exchange. Where you believe you have received an incorrect product, please contact our team to discuss all options available to you.

 

Returns Procedure

  • Please contact our Support Team if a return is needed. They will be able to advise you on the correct procedure. Our Support Team will determine on a case-by-case basis whether the return shipping will be covered with a Reply Paid number, reimbursed shipping costs or at the sole cost of the customer.
  • Where a exchange has been arranged, the process may take up to 14 business days from the date the product is received by Charmily & Co.
  • Where a refund has been arranged, it may take up to 10 business days for the funds to be credited back to the purchasing account.

 

Having Issues with your Order?

We put our trust in Australia Post to deliver our products within our set time frames to ensure satisfaction for our customers.
If any delivery issues arise, please contact our Support Team as soon as possible.

Please Note: Any delivery or completion date or time stated are estimates only and we cannot be held liable for any consequences whatsoever for any delay to such times.

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